Job Description
Join our award-winning call center team in Long Beach! No experience required – we provide comprehensive paid training and career growth opportunities. As a Customer Service Associate, you'll be the voice of major brands, delivering exceptional support via phone and chat. Our inclusive culture offers flexible schedules, health benefits, and quarterly performance bonuses. Hiring Event Details: October 15th, 9AM-4PM at our downtown Long Beach office. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication skills and clear speaking voice
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Must be available for rotating shifts (including weekends)