Job Description
Join Our Elite Support Team in New York
We are seeking a motivated and empathetic Customer Support Specialist to join our growing full-time operations in New York, NY. At Zenith Support Solutions, we believe in investing in our people. That’s why we offer a comprehensive Paid Training Program to ensure you are fully equipped to deliver world-class service.
In this role, you will be the primary point of contact for our clients, resolving inquiries through live chat with speed and precision. Whether you are an experienced support agent or just starting your career, our structured onboarding process will help you succeed. Join a company that values professional growth, collaboration, and a positive work culture in the heart of NYC.
Responsibilities
- Provide exceptional customer service by responding to live chat inquiries in a timely and professional manner.
- Troubleshoot technical issues and guide customers through step-by-step solutions to resolve their problems.
- Maintain a positive, empathetic, and professional tone in every written interaction.
- Document detailed case notes and customer feedback within our CRM system for quality assurance.
- Collaborate with the technical and sales teams to escalate complex issues and improve service processes.
- Meet daily and weekly performance metrics, including response time and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; technical or customer service certifications are a plus.
- Must be a local resident in New York, NY.
- Excellent written communication skills with a focus on grammar, clarity, and tone.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency with computers, web browsers, and standard office software.
- A stable internet connection and a dedicated workspace are essential for this remote-capable role.