Job Description
Launch your career in customer service with our comprehensive paid training program! Kansas City Connect is seeking motivated individuals to join our award-winning call center team. No prior experience required – we provide all the training needed to succeed. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Join us in delivering exceptional service to our clients while building a stable career in Kansas City's thriving business district.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency with typing ability
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset and patience
- Positive attitude with customer service focus
- Pass background and drug screening
- Reliable transportation to downtown Kansas City location