Job Description
Join our dynamic team at ConnectSolutions! We're hosting a dedicated hiring event for full-time call center professionals in Indianapolis. This is your opportunity to launch or advance your career in customer service with competitive pay, comprehensive benefits, and growth potential. No experience required – we provide paid training!
Why Apply?
• Competitive hourly wage ($18-$22)
• Health insurance, 401(k), and paid time off
• Career advancement programs
• Modern, supportive work environment
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset and problem-solving aptitude
- Reliable internet access for remote work options
- Flexible availability including evenings/weekends
- Previous customer service experience preferred but not required