Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City, MO! No experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. Help customers resolve inquiries while building valuable skills. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with support teams to escalate complex cases
- Meet monthly performance metrics for quality and efficiency
- Participate in continuous training to enhance product knowledge
Qualifications
- No prior experience required – paid training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Basic computer proficiency and internet navigation
- Reliable transportation to our downtown Kansas City office
- Positive attitude and commitment to exceptional service