Job Description
Join our dynamic team at Premier Customer Solutions Inc. for an exclusive weekend customer service representative hiring event! We're seeking passionate individuals to deliver exceptional support during high-demand weekend shifts. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement in a fast-paced environment. Perfect for students, parents, or professionals seeking supplemental income with weekends off!
Why Join Us?
- Competitive hourly pay with weekly bonuses
- Comprehensive paid training
- Health benefits for part-time employees
- Employee recognition program
- Modern Sacramento workplace with free parking
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve billing inquiries, product issues, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain service quality metrics (CSAT, FCR, AHT)
- Participate in weekend shift rotations (Sat/Sun)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Available to work flexible weekend shifts (6 AM - 6 PM)
- Basic technical troubleshooting knowledge
- Positive attitude with problem-solving mindset