Job Description
Join our award-winning Columbus call center team and kickstart your career in customer service excellence! We're seeking motivated individuals to deliver exceptional support to clients across Illinois and Ohio. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. Immediate openings available – apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexibility to work rotating shifts including weekends
- Basic typing proficiency (35+ WPM)