Job Description
Join ConnectCare Solutions as a Call Center Representative and enjoy weekly pay with immediate start opportunities! We're seeking energetic professionals to deliver exceptional customer experiences in our fast-paced New York City office. No experience necessary – we provide comprehensive training and career growth paths. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Start earning next week!
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Accurately document customer interactions in CRM systems
- Resolve inquiries regarding billing, services, and account information
- Meet or exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to escalate complex issues efficiently
- Adhere to HIPAA compliance protocols for sensitive data handling
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Ability to type 30+ WPM with accuracy
- Comfortable working in a target-driven environment
- Basic computer proficiency (MS Office, CRM systems)
- Reliable transportation to our Manhattan office
- Flexible availability including evenings/weekends
- Positive attitude and customer-first mindset