Job Description
Join Detroit's fastest-growing call center and get paid weekly! We're seeking energetic Customer Service Representatives to deliver exceptional support experiences. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. No experience necessary – we provide comprehensive training to set you up for success.
At Detroit Connect Solutions, we value your growth and offer advancement paths into team leadership and specialized roles. Our modern downtown facility features collaborative workspaces and performance-based incentives. Be part of a team that rewards dedication and recognizes achievements!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet performance metrics including call quality and resolution rates
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team members to improve service workflows
- Participate in weekly coaching sessions for skill development
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution abilities
- Basic typing proficiency (30+ WPM preferred)
- Flexible availability including evening/weekend shifts
- Positive attitude with customer-first mindset