Job Description
Join our award-winning customer service team in sunny Jacksonville, FL! Global Connect Solutions is hosting an exclusive hiring event for motivated individuals seeking full-time careers in telecommunications. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a modern, supportive environment.
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and service plans
- Document interactions accurately in Salesforce CRM system
- Meet/exceed KPIs for call quality (CSAT >90%) and resolution time (<8 min)
- Collaborate with Tier 2 support for complex technical escalations
- Participate in monthly training sessions for product updates
Qualifications
- High school diploma or GED equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and 60+ WPM typing
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Passion for problem-solving and customer advocacy