Job Description
Join Albuquerque Connect Solutions and become part of our award-winning customer experience team! We're hosting a dynamic hiring event for motivated individuals ready to thrive in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in our state-of-the-art downtown facility. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in our proprietary software
- Collaborate with team leads to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic troubleshooting
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (English/Spanish) highly desirable
- Pass background check and drug screening