Job Description
Join our award-winning team at Apex Customer Solutions and launch your career in customer excellence! We're hosting a dynamic hiring event for passionate individuals to become Call Center Representatives in our state-of-the-art Charlotte facility. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment where your voice matters.
Why Apex? We pride ourselves on fostering a culture of recognition, work-life balance, and professional development. Our team members receive paid training, flexible scheduling options, and access to exclusive wellness programs. As a leader in outsourced customer service, we partner with Fortune 500 companies to deliver exceptional experiences.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required; college preferred
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends (rotating schedule)
- Passion for problem-solving and customer advocacy
- Basic typing speed of 35+ WPM