Job Description
Join our award-winning call center team in Washington DC and experience the freedom of daily pay! We're seeking enthusiastic Customer Service Representatives to deliver exceptional support while earning competitive wages. No experience required—comprehensive paid training provided!
Why Work With Us?
- Daily Pay: Access your earnings every single day via PayActiv
- Paid Training: 2-week paid program covering systems, soft skills, and product knowledge
- Growth Path: Clear advancement opportunities to Team Lead and Supervisor roles
- Benefits: Health insurance, 401(k) matching, and commuter stipend
Our modern downtown office features collaborative workspaces, wellness rooms, and flexible scheduling options. Be part of a culture that celebrates achievement and recognizes excellence!
Responsibilities
- Handle 50-60 inbound/outbound calls daily across diverse industries (tech, finance, healthcare)
- Resolve customer inquiries using CRM systems with 95% first-contact resolution rate
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Meet performance metrics including AHT (Average Handle Time) and CSAT scores
- Collaborate with QA team to refine scripts and improve customer journeys
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience (new grads welcome)
- Type 40+ WPM with strong data entry accuracy
- Proficiency in Microsoft Office and willingness to learn proprietary software
- Fluent English with clear articulation and neutral accent
- Ability to work rotating shifts (including weekends during peak seasons)
- Positive attitude with resilience in high-pressure situations