Job Description
Are you ready to kickstart your career in customer service? Pacific Customer Care Solutions is hosting a massive Hiring Event in San Jose, CA, and we are looking for motivated individuals to join our growing team. No prior experience is required—we provide comprehensive training!
As a Call Center Representative, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a positive experience. We value hard work, reliability, and a great attitude.
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Assist customers with product information, troubleshooting, and account inquiries.
- Document customer interactions and feedback accurately in the CRM system.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Meet daily and weekly performance metrics (KPIs) and call handling standards.
- Collaborate with team leads to improve service quality and efficiency.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency (typing, navigating web browsers, and email).
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and a quiet workspace if working remotely (Hybrid option available).
- Flexibility to work shifts, including evenings, weekends, and holidays.