Job Description
Join Our Winning Team in Baltimore! Dynamic Solutions Inc. is urgently hiring passionate Customer Service Representatives for immediate start. We're a rapidly growing tech company offering competitive pay, comprehensive benefits, and a collaborative work environment. Help us deliver exceptional experiences to our diverse client base while advancing your career in customer support.
What We Offer: Health insurance, paid training, flexible scheduling, performance bonuses, and clear growth pathways. No weekend or holiday shifts required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing concerns efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including CSAT scores and resolution rates
- Collaborate with technical teams for complex issue escalation
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or tech support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce knowledge a plus)
- Ability to multitask in fast-paced digital environment
- Strong problem-solving and conflict resolution abilities