Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the digital face of our innovative tech brand! We're seeking customer-obsessed professionals to deliver exceptional support via chat during high-traffic weekend hours. This role offers flexible scheduling, competitive compensation, and opportunities for career advancement in a dynamic remote-friendly environment.
What You'll Love:
- Competitive hourly pay with performance bonuses
- 100% remote work setup
- Comprehensive paid training
- Health benefits for part-time employees
- Weekly pay and flexible scheduling
Responsibilities
- Resolve customer inquiries via live chat within 90-second response times
- Document interactions in CRM systems with detailed accuracy
- Escalate complex technical issues to Tier 2 support teams
- Maintain high CSAT scores through empathetic communication
- Proactively identify upsell opportunities during support interactions
- Collaborate with weekend support team for seamless handoffs
- Participate in bi-weekly training on new products/processes
Qualifications
- 1+ years of customer support experience (chat/email preferred)
- Excellent typing speed (60+ WPM) with 98% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Strong problem-solving skills with technical aptitude
- Available for all weekend shifts (Sat/Sun 8 AM - 8 PM)
- High school diploma or equivalent required
- Bilingual (English/Spanish) candidates strongly preferred