Job Description
Join Detroit Connect Solutions as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional customer experiences in our state-of-the-art downtown Detroit facility. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive team environment. No prior experience required – we'll equip you with all the skills needed to succeed!
What We Offer:
- 2-week paid training program covering industry-leading tools and techniques
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company matching
- Paid time off and paid holidays
- Opportunities for advancement to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training to maintain product knowledge
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- Strong communication skills (written/spoken)
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency (Windows, browsers, CRM systems)
- Customer-focused mindset with problem-solving abilities
- Flexible availability including evenings/weekends
- Passing background check and drug screen
- Valid Michigan ID (required for onboarding)