Job Description
Join ConnectCare Solutions' exclusive hiring event for Remote Customer Service Representatives in Jacksonville! We're seeking passionate professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
Why Join Us?
- Full-time remote position with no commute
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid training and career advancement
- Monthly performance bonuses
Be part of a dynamic team that values your growth and well-being. Apply today to secure your spot at our Jacksonville hiring event!
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify opportunities to improve customer journeys
- Stay updated on product knowledge and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and empathy
- Reliable high-speed internet and quiet workspace
- Ability to work independently while collaborating effectively
- Available for evening/weekend shifts as needed