Job Description
Join our dynamic team at Apex Customer Solutions for an exclusive hiring event targeting full-time call center opportunities across North Carolina and Georgia! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment. Event Date: October 15, 2023 | Time: 9 AM - 4 PM EST | Location: Atlanta Convention Center.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficiency with Microsoft Office and CRM software
- Positive attitude and resilience under pressure
- Authorized to work in the United States