Job Description
Join our dynamic team at Global Customer Solutions Inc. for an exclusive hiring event in Baltimore! We're seeking motivated individuals to fill immediate call center positions with competitive compensation and growth opportunities. Enjoy comprehensive training, flexible scheduling, and a supportive work environment. Don't miss your chance to launch your career in customer service today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Passion for delivering exceptional customer experiences
- Must pass background check and drug screening