Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. and become a vital part of our 24/7 support operations. We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional service while our clients sleep. Enjoy premium benefits including health insurance, 401(k) matching, and shift differential bonuses. This is your opportunity to launch a rewarding career in one of America's fastest-growing tech hubs with immediate start available.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions accurately in our ticketing system
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and FCR targets
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently during night shifts (10 PM - 6 AM)
- Type 40+ WPM with strong attention to detail
- US work authorization required