Job Description
Join our award-winning customer service team at Columbus Connect Solutions! We're seeking passionate Full-Time Call Center Agents to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Ohio's tech hub. Immediate start available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing (40+ WPM)
- Reliable transportation to our downtown Columbus facility
- Flexible availability including evenings/weekends