Job Description
Join our award-winning call center team at Charlotte's premier customer service hub! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in customer experience. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve customer issues through multi-channel support (phone, email, chat)
- Meet/exceed performance metrics including CSAT and resolution rates
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience in fast-paced, high-volume environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- Basic computer proficiency