Job Description
Join our award-winning customer support team immediately! ConnectSolutions is urgently hiring talented Call Center Agents for hybrid/remote positions serving Chicago and New York clients. Enjoy competitive pay, comprehensive benefits, and flexible schedules while making a real impact. No weekend shifts! Apply today and start your career growth journey with us.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM tools
- Meet/exceed performance metrics (average handle time, CSAT scores)
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical support teams for complex escalations
- Participate in ongoing product and soft-skills training
- Support team goals through knowledge sharing and peer mentoring
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM platforms (Salesforce/Zendesk preferred)
- High-speed internet and quiet home office setup
- Ability to type 40+ WPM with strong attention to detail
- Flexible availability for evening/weekend coverage (rotating)
- Valid US work authorization and background clearance
- Chicago or New York residency preferred