Job Description
Join Illinois' premier call center employer at our exclusive hiring event! We're seeking motivated individuals to join our award-winning customer service team. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. On-site interviews available – no appointment needed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding accounts, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to enhance customer experiences
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal communication and active listening skills
- Proficient with Windows OS and typing (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background check and drug screen