Job Description
Join our award-winning customer service team in Milwaukee! We're seeking energetic Call Center Representatives for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide paid training! Start your career journey today and make a difference in customers' lives.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to ensure seamless service
- Participate in ongoing skill development programs
- Maintain positive brand representation at all times
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- Background check and drug screening required