Job Description
Join our award-winning customer service team in Raleigh! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time opportunities. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience necessary – we provide paid training and career growth paths. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening ability
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Raleigh facility
- Flexibility to work evenings/weekends during peak seasons
- Positive attitude and problem-solving mindset