Job Description
Join Our Hiring Event for Immediate Call Center Positions in Detroit!
Global Communications Solutions is seeking motivated Call Center Representatives to join our dynamic team. We're hosting a special hiring event for qualified candidates ready to start immediately. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Why Join Us?
• Competitive hourly wage + commission structure
• Comprehensive health, dental, and vision benefits
• Paid training and ongoing development
• Flexible scheduling options
• Opportunity for advancement to team lead positions
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service/call center experience
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Microsoft Office and CRM software
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and problem-solving mindset