Job Description
Join our Hiring Event for Immediate Call Center Positions!
We're seeking dynamic individuals to join our award-winning customer service team. This is your chance to launch your career in a supportive environment with competitive pay and growth opportunities. Our Baltimore and North Carolina locations are hiring now – no experience necessary!
Event Details:
Date: June 20, 2024
Time: 9:00 AM - 4:00 PM
Location: 123 Harbor Place, Baltimore, MD 21201
What We Offer:
• Competitive hourly pay ($18-$22)
• Comprehensive benefits package
• Paid training program
• Career advancement paths
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve customer inquiries using company systems and resources
- Meet performance metrics including call quality and resolution time
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Basic computer proficiency
- Positive attitude and team player mentality
- Must pass background check and drug screen