Job Description
Immediate Hire Call Center Positions in Omaha, NE! Join our dynamic team at Omaha Connect Solutions and launch your customer service career today. We're seeking energetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment. No experience necessary – we provide paid training!
Our Florida hiring event connects you directly with hiring managers. Apply now to secure your spot in our next training cohort!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM systems with 100% accuracy
- Meet performance metrics: 25+ calls/day, 90% customer satisfaction
- Collaborate with team leads to improve service workflows
- Participate in quarterly product knowledge workshops
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal communication skills
- Proficient in Windows OS and CRM software
- Ability to type 35+ WPM with accuracy
- Flexible schedule availability (including weekends)
- Pass background check and drug screening
- Valid government-issued photo ID