Job Description
Join our dynamic team at Premier Customer Solutions for an immediate hire opportunity in Kansas City, MO! We're hosting a special hiring event for motivated individuals seeking rewarding careers in customer service. As a Call Center Representative, you'll be the voice of our clients, delivering exceptional support and building lasting relationships.
We offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Our Kansas City facility features modern amenities, flexible scheduling, and on-the-job training to ensure your success. Don't miss this chance to launch or advance your career in one of Missouri's most vibrant cities!
Responsibilities
- Handle incoming/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Maintain accurate call logs and documentation
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screening