Job Description
Are you a dedicated problem-solver looking for a rewarding career in customer support? Apex Support Solutions is currently hiring a Customer Service Representative to join our night shift team in Seattle, WA.
We pride ourselves on delivering exceptional service and offer a comprehensive paid training program to ensure your success. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Full benefits package including health, dental, and vision
- Flexible scheduling options for night shift roles
- Career growth opportunities within the company
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat during night shifts.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Document all customer interactions and account details accurately in our CRM system.
- Escalate complex issues to the appropriate team members or management when necessary.
- Identify opportunities to promote products or services that meet customer needs.
- Stay updated on company policies, products, and services to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call center, or retail is preferred but not required.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and basic software applications.
- Ability to work independently with minimal supervision.