Job Description
Join our dynamic team at CustomerConnect Solutions for an exclusive hiring event targeting immediate full-time Call Center positions in Long Beach, CA! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers.
Why Join Us?
- Immediate hire opportunities with competitive compensation
- Comprehensive benefits package (health, dental, vision)
- Advancement pathways to team lead/supervisor roles
- Modern downtown workspace with flexible scheduling options
- Performance-based quarterly bonuses
Apply today to start your customer service career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs (call handle time, CSAT scores, first-call resolution)
- Collaborate with team leads to improve service processes
- Maintain product knowledge through continuous training modules
- Escalate complex issues to appropriate departments
Qualifications
- High school diploma or GED (college degree preferred)
- 6+ months customer service/call center experience
- Minimum 25 WPM typing speed with 95% accuracy
- Proficiency in Microsoft Office and CRM platforms (Salesforce)
- Exceptional verbal/written communication skills
- Ability to work rotating shifts (including weekends)
- Positive attitude with conflict resolution aptitude
- Pass background/drug screening requirements