Job Description
Join our award-winning customer service team in Seattle! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. This immediate hire opportunity offers competitive pay, comprehensive benefits, and rapid career growth. Perfect for those ready to make an impact from day one in a dynamic, supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions accurately in CRM systems while meeting 20+ calls/day target
- Collaborate with technical teams to resolve complex escalations within 4 hours
- Identify upsell opportunities during high-touch interactions
- Maintain 99.5% compliance with quality assurance metrics
- Train on proprietary systems during paid orientation week
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional written/verbal communication skills
- Type 45+ WPM with 98% accuracy
- Proficient in Zendesk/Salesforce or similar CRM platforms
- Ability to work flexible shifts including weekends
- High school diploma or equivalent; college degree preferred
- Background check and drug screen required