Job Description
Join our elite night shift call center team in Atlanta, GA and kickstart your career with comprehensive paid training! At CustomerFirst Solutions, we value your growth and offer a dynamic, supportive environment where your skills thrive. As a Night Shift Call Center Representative, you'll be the voice of our clients, delivering exceptional service while enjoying competitive pay and advancement opportunities. Our paid training program ensures you're fully equipped to succeed, with no prior experience required. Benefit from flexible scheduling, performance bonuses, and a collaborative team culture dedicated to excellence. Apply today and transform your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in our client database
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency and tech adaptability
- Customer service mindset with problem-solving abilities
- Reliable transportation and punctuality
- No prior call center experience required