Job Description
Join our award-winning call center team in Detroit and launch your career immediately! We're seeking dynamic customer service professionals to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a vibrant team environment. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear speaking voice
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening