Job Description
Are you seeking a rewarding career in customer service with the flexibility of working from home?
We are a leading provider of B2B and B2C support services, currently hiring Night Shift Customer Service Representatives to join our dynamic team in Milwaukee, WI. This is an excellent opportunity for individuals looking to work remotely or hybrid, serving clients across Illinois and the Midwest.
As a Night Shift Representative, you will be the first point of contact for our clients, handling inquiries with professionalism and empathy. We offer a competitive salary, comprehensive benefits, and a supportive remote work environment.
Responsibilities
- Manage High-Volume Inbound Calls: Answer customer inquiries regarding products, services, and account status during evening and night hours.
- Resolve Issues Efficiently: Utilize problem-solving skills to address customer complaints and escalate complex issues to the appropriate department.
- Maintain Accurate Records: Document all customer interactions and transactions accurately in our CRM systems.
- Adhere to Quality Standards: Meet or exceed performance metrics, including Average Handle Time (AHT) and First Call Resolution (FCR).
- Stay Updated: Continuously learn about new products, policies, and software updates to provide accurate information.
Qualifications
- High School Diploma or GED: Minimum educational requirement.
- Previous Call Center Experience: Preferred but not required; strong training provided for night shift.
- Reliable High-Speed Internet: Essential for a stable remote connection.
- Strong Communication Skills: Professional telephone voice and excellent written English.
- Self-Motivated: Ability to work independently with minimal supervision during night shifts.