Job Description
Join our award-winning customer service team in Detroit! We're seeking motivated Call Center Representatives for immediate full-time positions with competitive pay and rapid onboarding. No experience necessary—comprehensive training provided. Enjoy a dynamic work environment, performance bonuses, and growth opportunities. Apply today and start your career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams for complex escalations
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset and empathy
- Flexible availability (including evenings/weekends)
- Pass background check and drug screen