Job Description
Join our award-winning customer service team at NexaConnect Solutions! We're seeking dynamic Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and rapid career growth. No experience required – we provide paid training and a supportive environment where your success is our priority.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed daily performance metrics (call volume, resolution rates)
- Collaborate with team leads to improve service protocols
- Document interactions accurately in compliance with company policies
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed ≥40 WPM
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving aptitude
- U.S. work authorization required