Job Description
Join our award-winning call center team in Milwaukee with immediate hire opportunities and paid comprehensive training! We're seeking energetic professionals to deliver exceptional customer experiences while building rewarding careers. Enjoy competitive pay, benefits package, and advancement opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Maintain accurate customer records in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Basic computer proficiency (Windows, CRM systems)
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset