Job Description
Join our award-winning customer service team in Cleveland! We're urgently seeking motivated Call Center Representatives to deliver exceptional support to our diverse client base. Immediate openings available with comprehensive training, competitive benefits, and career growth opportunities. Work in a modern, fast-paced environment where your voice matters.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Utilize CRM systems to document interactions and maintain accurate records
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to address escalated issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Flexible schedule availability including evenings/weekends