Job Description
Join our award-winning customer service team in Virginia Beach! We're urgently hiring motivated individuals for immediate call center positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. No experience necessary – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries, complaints, and billing issues efficiently
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions using CRM systems
- Collaborate with team leads to improve service standards
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication & active listening skills
- Ability to type 35+ WPM
- Customer service mindset with empathy
- Flexible schedule availability (including weekends)
- Basic computer proficiency
- Pass background/drug screening