Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Detroit, Illinois! We're seeking empathetic individuals to deliver exceptional customer experiences with comprehensive paid training included. Enjoy flexible scheduling while making a real impact in a supportive environment.
What We Offer:
- Competitive hourly pay + performance incentives
- Full paid training program (no experience needed!)
- Flexible daytime/evening shifts
- Health & wellness benefits for part-timers
- Clear career advancement path
Be the voice of our brand and help customers navigate our products/services with confidence. If you're passionate about problem-solving and thrive in team settings, this is your perfect entry into customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using troubleshooting protocols
- Document interactions accurately in CRM systems
- Collaborate with team to escalate complex cases
- Identify upsell opportunities while maintaining service focus
- Participate in weekly training sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (typing, browsers, email)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Patience and empathy with diverse customer needs
- Reliable transportation to our Detroit location
- Flexible availability (15-25 hrs/week)