Job Description
Are you a dedicated professional looking for a rewarding career in Customer Service? Pacific Connect Support is seeking a Call Center Representative to join our growing team in Long Beach, CA.
We are offering Immediate Start positions for qualified candidates. If you thrive in a fast-paced environment and enjoy helping people, this is the perfect opportunity for you.
Why Choose Us?
- Competitive Pay: Earn between $20.00 - $28.00 per hour based on experience.
- Immediate Hires: Start making a difference in your career right away.
- Modern Work Environment: Enjoy a clean, supportive, and collaborative office culture.
- Growth Opportunities: Clear pathways for advancement within the company.
Don't wait—apply today to secure your spot in our Long Beach team!
Responsibilities
- Manage high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction rates.
- Document all interactions accurately in our CRM system and follow up as necessary.
- Provide product information and technical support to clients.
- Collaborate with team leads and cross-functional departments to resolve complex issues.
- Meet and exceed daily and weekly performance KPI targets.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or call center operations is preferred but not required for immediate hires.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency, including typing speed and CRM software familiarity.
- Ability to remain calm and professional under pressure.
- Reliable transportation and attendance.