Job Description
Join our award-winning customer service team at Connect Solutions Group! We're hosting a hiring event for motivated individuals seeking dynamic careers in Jacksonville's growing call center industry. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success.
As a Call Center Representative, you'll be the voice of our Fortune 500 clients, delivering exceptional customer experiences while developing valuable communication and problem-solving skills. No previous call center experience required – we provide paid training!
Why Join Us? • Competitive hourly wages plus monthly bonuses • Medical, dental, and vision coverage • Paid time off and holiday pay • Career advancement opportunities • Modern downtown Jacksonville office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in our CRM system
- Meet and exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Typing speed of 30+ WPM with high accuracy
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening