Job Description
Join our dynamic team at CustomerFirst Solutions for an exclusive hiring event dedicated to entry-level call center professionals! No experience is needed – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible schedules, and opportunities for advancement. Our Philadelphia office features modern facilities and a supportive team environment. Open positions include inbound/outbound calls, customer support, and technical assistance roles. Apply today and start your journey with a company invested in your growth!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided!
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Philadelphia office
- Must be available for evening/weekend shifts