Job Description
Launch your career in customer service with our comprehensive paid training program! At Nexus Solutions Group, we're seeking motivated individuals to join our dynamic team as Customer Service Representatives in sunny Jacksonville, FL. No prior experience required – we provide everything you need to succeed!
What We Offer:
- 2-week paid training program with industry certifications
- Competitive hourly wage with performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Clear career advancement path to team lead/supervisor
- Modern, collaborative work environment near downtown
Join a company that invests in its people and rewards dedication. Apply today to start your journey toward a fulfilling career in customer service!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution times and CSAT
- Identify upsell opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Basic computer proficiency with MS Office suite
- Ability to multitask in a fast-paced environment
- Empathetic and patient problem-solving approach
- Reliable attendance and punctuality
- Positive attitude with willingness to learn
- Passion for helping others succeed