Job Description
Join our dynamic team at Coastal Connect Solutions as an Immediate Hire Customer Service Representative in Virginia Beach! We're hosting a dedicated hiring event to fill multiple positions for candidates ready to start immediately. This role offers competitive pay, comprehensive training, and the opportunity to work with industry-leading clients in a fast-paced environment.
As a key member of our customer support team, you'll resolve inquiries, ensure client satisfaction, and contribute to our company's mission of delivering exceptional service. Perfect for those seeking flexible hours and rapid onboarding!
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism and empathy
- Resolve product/service inquiries using established knowledge bases and protocols
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed key performance metrics including resolution time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- Minimum 6 months customer service experience in call center or retail environment
- Exceptional verbal/written communication skills and active listening ability
- Proficient in multitasking and managing customer interactions simultaneously
- Strong problem-solving skills with ability to de-escalate tense situations
- Comfortable working with CRM software (e.g., Salesforce, Zendesk)
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings/weekends
- Valid Virginia driver's license for potential client site visits