Job Description
Join Oakland Connect Solutions' dynamic weekend call center team! We're seeking passionate individuals to deliver exceptional customer service while enjoying work-life balance. Our state-of-the-art facility offers competitive pay, comprehensive training, and growth opportunities in a supportive environment. Perfect for students, parents, or anyone seeking flexible weekend hours without sacrificing career advancement. Apply today for our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to enhance customer experiences
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and basic software
- Weekend availability (Sat/Sun) with potential holiday shifts
- Background check and drug screen required