Job Description
Join Oakland Connect Solutions for an exciting career in customer service! We're hiring dedicated individuals for weekend shift call center positions in the heart of Oakland. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving diverse clients across California and Texas.
This role offers flexible weekend schedules (Sat-Sun 8am-6pm), perfect for work-life balance. As a key player in our customer success team, you'll drive satisfaction through exceptional service while gaining valuable experience in a fast-paced, growth-oriented setting.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot technical issues, and process transactions efficiently
- Document interactions accurately in CRM systems while maintaining data security standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Support Texas-based clients during weekend peak hours (9am-5pm CT)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service/call center experience
- Exceptional communication skills with clear articulation
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in dynamic, high-volume environments
- Strong problem-solving abilities with patience under pressure
- Flexible availability for weekend shifts (including holidays)
- Bilingual (English/Spanish) highly valued